Consumer Orientation

IEnova is dedicated to a consumer-oriented culture and we maintain strict standards of quality and service, as well as competitive pricing. We understand that the service we provide our consumers must be of the highest quality in order to ensure their complete satisfaction and, thus, strengthen the growth of the company, which is a fundamental aspect of our economic pillar.

Suppliers

All those involved in the process of contracting goods and services, including suppliers must comply with our Purchasing Policy which establishes the requirements for legal compliance and prioritizes technical, regulatory and quality elements, costs and times, with the aim to maximize our operational value.

Additionally, on matters of ethics, all our suppliers must:

• Be knowledgeable of our Code of Ethics and act accordingly; and
• Understand the Suppliers Conduct Guidelines which cover topics such as:
  • Environmental standards
  • Child labor
  • Human rights
  • Working conditions
  • Remuneration
  • Occupational health and safety
  • Business ethics

To learn more about our performance, we invite you to visit the Supply Chain section in our Sustainability Report 2019 available at Reports and Policies.