IENOVA’S RESPONSE
TO COVID-19

AT OUR ASSETS

We created a Health & Safety Committee in charge of assessing and developing measures to protect the health and safety of our employees and communities.

Since March 2020, all employees have been working from home, except those whose presence is required for the continuity of our operations.

We identified critical personnel and organized them into rotating groups that alternated between working on-site for two weeks, in isolation, and then from home for two weeks.

We restricted non-essential travel and implemented quarantine mechanisms for required travel.

We installed sanitation filters at all access points in our facilities.

We adapted work areas by acquiring sanitation and personal protection equipment, installing acrylic partitions, and performing regular sanitation processes.

We adapted personnel transportation vehicles by restricting capacity and employing a periodic sanitation system.

We distributed personal protection and sanitation kits among our employees.

We had medical staff in place to perform tests in case of suspected contagion.

We shared information with our employees on COVID-19 and the evolution of the pandemic, as well as health and safety advice.

We offered training to 100% of our employees, reinforcing the correct use of personal protection equipment and the implementation of protocols for reactivating operations.

DURING 2020, WE DEVELOPED RESPONSE PLANS AND ADAPTATION STRATEGIES TO FACE THE CHALLENGES OF THE COVID-19 PANDEMIC IN AN EFFICIENT AND TIMELY MANNER.

EMPLOYEE SUPPORT:

We granted financial support to all our employees to cover the purchase of home office equipment.

We expanded the annual allocation for the Minor Expenses insurance program to cover the purchase of school supplies for our employees’ children.

We designed the Programa Espíritu IEnova, through which we offered virtual conferences, contests and workshops on issues related to health, personal growth, and social well-being.

We continued our Employee Support Program (Programa de Atención a Empleados, PAE), a psychological helpline staffed by experts in crisis and stress management that is open to all employees and their families.

We offered alternative recreational activities on virtual platforms for the children of our employees.

COMMUNITY SUPPORT

We allocated USD$2.21 million to support communities affected by the pandemic in 22 states in Mexico, granting medical equipment, protection gear and supplies and packages that included basic food and personal hygiene kits.

We donated more than 170,000 medical equipment and protection supplies, including 264 Philips Respironics E30 ventilators, 52 ventilator circuits, and 7 vital signs monitors.

We delivered more than 33,000 basic food packages and hygiene kits to the communities where we operate.

Among other actions, we donated radio communication equipment and two ambulances to the Ensenada Fire Department.

CUSTOMER SUPPORT

We provided support to hospitals and health centers, and to customers who are registered as retired citizens, by exempting payment of their natural gas service and consumption during the first months of the pandemic.

We implemented a campaign to promote the use of our online ECOGAS app encouraging our customers to make their payments without leaving their homes.